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Privacy Policy

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Effective Date: 17 April 2025
Last Updated: 17 April 2025

This Privacy Policy describes how 3plfinder by Logistics Avenue ("we", "us", or "our") collects, uses, stores, and protects personal data when you use our 3PL Finder Marketplace (the "Platform"), accessible via 3plfinder.io.

We are committed to protecting your personal data and complying with the General Data Protection Regulation (EU) 2016/679 (GDPR) and all other applicable data protection laws.

1. Who We Are

Data Controller:
3plfinder by Logistics Avenue
Email: contact@logisticsavenue.consulting

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

When You Create an Account:

  • Name and contact information (email, phone number)
  • Company name, VAT/tax number, and address
  • Role (Shipper or 3PL)
  • Account login credentials

When You Use the Platform:

  • IP address and device/browser data
  • Location data (if permitted)
  • Communication messages and reviews
  • Transactional data (shipment/service requests, pricing, etc.)

Payment Information:

  • Payment method details (via third-party processor)
  • Billing information and transaction records

Marketing and Communication:

  • Email preferences and communication history
  • Survey responses or user feedback

3. How We Use Your Data

We use your personal data to:

  • Create and manage your user account
  • Facilitate connections between Shippers and 3PLs
  • Provide customer support
  • Communicate with you about services, updates, and changes
  • Process payments and invoices
  • Improve the Platform's functionality and security
  • Comply with legal and regulatory obligations
  • Send marketing communications (with your consent)

4. Legal Basis for Processing

We rely on the following lawful bases under GDPR:

  • Performance of a contract (Article 6(1)(b)): to provide services via the Platform
  • Legitimate interests (Article 6(1)(f)): to ensure platform security, fraud prevention, and business development
  • Consent (Article 6(1)(a)): for direct marketing and optional cookies
  • Legal obligation (Article 6(1)(c)): for compliance with tax, accounting, or regulatory requirements

5. Data Sharing and Transfers

We may share your data with:

  • Other users (limited to what's necessary to facilitate a service)
  • Payment processors (e.g., Stripe, PayPal)
  • Cloud hosting and analytics providers (e.g., AWS, Google Analytics)
  • Professional advisors (legal, tax, compliance)
  • Regulatory authorities, if required by law

International Transfers:
If your data is transferred outside the EU/EEA (e.g., to the US), we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or providers certified under the EU-U.S. Data Privacy Framework, where applicable.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by law. This typically includes:

  • Account information: until deletion or inactivity after [e.g. 24 months]
  • Transaction records: for 5–10 years (for legal and tax reasons)
  • Marketing data: until you withdraw consent

7. Your Rights Under GDPR

You have the following rights:

  • Access: Request a copy of your data
  • Rectification: Correct incorrect or outdated data
  • Erasure: Request deletion ("right to be forgotten")
  • Restriction: Ask us to limit processing
  • Data portability: Request your data in machine-readable format
  • Objection: Object to processing (e.g., for direct marketing)
  • Withdraw consent: At any time, where processing is based on consent

You can exercise these rights by contacting us at contact@logisticsavenue.consulting.

If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority or the lead supervisory authority in our country of establishment.

8. Cookies and Tracking

Our Platform uses cookies and similar technologies to:

  • Enable core functionality (e.g., login sessions)
  • Analyze site traffic and usage
  • Personalize user experience
  • Provide targeted marketing (with consent)

You can control or disable cookies via your browser settings. For full details, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access, disclosure, or alteration, including:

  • HTTPS encryption
  • Role-based access control
  • Secure servers and firewalls
  • Regular security assessments

10. Automated Decision-Making

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

11. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of significant changes via email or through the Platform. Continued use of our services after changes are made constitutes your acceptance of the updated terms.

13. Contact Us

For any questions or concerns about this Privacy Policy or your data rights, please contact:

Data Protection Officer
Email: contact@logisticsavenue.consulting
Phone: +(48) 605 044 328